SMS Service Pricing & PlansFind a text messaging plan that’s right for you
Small business or single depts
SMS Credits, Sender ID,
Basic User License
(No Credit Card Required)
Medium business or multi depts
SMS Credits, Sender ID,
Power User Licenses
(No Credit Card Required)
Mid large business with custom needs
Already on an Existing Plan?
Purchase more SMS credits, user licenses or Sender IDs
Industry Leaders Choose SMS-Magic
Compare & select a plan that's right for your business
|Start your conversations
||Grow your conversations
|Native SFDC Package for Messaging|
|Send & Receive SMS/MMS Conversation (Standard & Custom Object) Send conversations using Standard and Custom objects|
|Clickable Message Configurations Create conversation views and buttons for sending messages.|
|Create/Edit Templates & Cross-Object Templates Customize your responses using objects at record level|
|Alerts & Notification (Email, Chatter, Browser Notification, Utility Bar) Receive and send notifications via multiple sources.|
|Supports Lightning & Classic UI Application compatibility across all interfaces in Salesforce.|
|Supports Omnichannel, Sales, Service and Marketing Cloud Supports different platforms within Salesforce.|
|Message Alerts in Utility Bar & Sidebar Receive and send alerts on the product.|
|Inbox on Utility Bar & SideBar Manage your inbox within the product via the quick access bars.||Conversation Inbox with tools to manage messaging worklists (Mark as Read/Unread etc.)||Conversation Inbox with tools to manage messaging worklists (Mark as Read/Unread etc.)|
|Filter Conversations based on Salesforce list views, owners, campaigns etc. Customize your conversation views using filters|
|Assign Conversations (including bulk) Assign conversations to colleagues.|
|Converse Desk with multi-chat window Manage your conversations via multiple chatbox tabs in the product.|
|Out-of-the-box Dashboards & Reports Visualize pre-defined messaging metrics.||Delivery Reports||PLUS: Agent Productivity/ Leaderboard, Campaign & ROI||PLUS: Custom Reports|
|Assured compliance (TCPA, GDPR, CASL, CCPA, etc.,) Learn more||Consent based on Mobile number & Sender ID||PLUS: Content based consent (Configure consent separately for service and marketing messages on same contact)||PLUS: Content based consent (Configure consent separately for service and marketing messages on same contact)|
|Audit History & Evidence Store your customers consents for audit and reporting|
|Consent-based on Content Type Manage consents based on content as per compliance rules and regulations|
|Single and Double Opt-ins Manage different opt-in types from different sources.|
|Compliance Reports & Dashboards Manage your compliance metrics|
|Integration with Marketing Automation Platform Subscription centers Manage and integrate your conversations using different platforms.|
|Automated Campaigns, Scheduling, Profiling, Surveys & More Use custom conversation apps for automated conversations, surveys and more.||Converse Apps||Converse Apps||Converse Apps|
|Automated messaging from Process Builder & Workflow Customize Salesforce functionality to send messages.|
|Marketing Automation Integrations(Pardot & Marketo) Manage and integrate your conversations using different platforms.|
|Campaign Builder & Manager Create and manage custom campaigns.|
|Campaign Dashboards Analyze the performance of campaigns.|
|Send an SMS message from Reports Send messages based on reports to customers.|
|Reply from Email (Email to text) Send emails as text messages to users.|
|Messaging Infrastructure Support|
|Configurable Throttling Based on Number/Code Type Send messages according to the rate limit for a number.||Rate Limitter||Rate Limitter||Rate Limitter|
|Global Coverage (Configure multiple SMS providers on same account based on country) Global coverage for text messages||Direct Connect with 59 Carriers/Aggregators||Direct Connect with 59 Carriers/Aggregators||Direct Connect with 59 Carriers/Aggregators|
|Call Forwarding (Selectively available in India, US, UK, Australia) Forward your calls to a valid calling number|
|Text-enable your landline number Use landline numbers for text messaging|
|Bring Your Own Carrier (Sign In / Integrate your existing SMS Provider like Nexmo, Twillo etc) Use your own carrier via the product for seamless messaging|
|Business Hours Support Send messages during your business hours|
Frequently asked questions
Have more questions about pricing? Contact us anytime firstname.lastname@example.org
The Start Plan includes 2916 SMS Credits, 1 Sender Id and 1 Basic user license.
You can buy additional basic licenses to increase users, phone lines and message credits to expand the Start plan.
The Grow Plan includes 5916 SMS Credits, 3 sender Id and 3 power user license.
You can buy additional basic licenses to increase users, phone lines and message credits to expand the Amplify plan.
Phone lines and long codes are different names used for the numbers on which you receive messages, and from which you send messages. Phone lines and long codes are specific to countries. If you’re messaging to and from different countries, you will need to have different numbers for those countries.
There are 10 types of licenses available for purchase.
A plan must be purchased (Start or Grow) to be eligible to purchase individual licenses.
The license types available for purchase are given below:
- Basic User License – By default 1 basic user license will be available on purchase of a plan. You can purchase addditional licenses if required.
- Power User License – By default 3 power user licenses will be available on purchase of a plan. You can purchase addditional licenses if required.
- Automation User License
- Converse Desk User License
- Admin License
- View Only User License
- Community- View Only License
- Community – Automation User License
- Community – Automation Admin License
- Community – Desk User License
Automation is an inherent capability of all SMS-Magic conversational text messaging solutions. It is included in all pricing plans.
SMS-Magic Basic & Power-user licenses are like any other software license. A basic User license is ideal for small segment users who use SMS-Magic for messaging capability and automation.
While Power-user license holders can use all features available under the Basic User license in addition to accessing the Converse Desk, the advanced compliance with consent specific to content types and double Opt-in to meet regulatory compliance.
Yes, the Start Plan provides licenses to 1 users and the Grow Plan provides licenses to 3 users. Addition of new user licenses can be purchased from add-ons during checkout.
The cost of a text message varies by country, due to the different prices for messaging across different carriers. You can click here to see costs of text messages in various countries.
There is no expiration date for message credits. You can use your credits throughout the year, and any credits that remain at the end of the year will be rolled over to the next year.
We charge 4 message credits per MMS message.
Each message will be debited based on the message cost for that specific country, as shown in Q8 above.
A user or admin will see the number of credits that will be consumed when you add a merge field to a message.
You can try SMS-Magic for 7 business days each for Start and Grow plans each.
We accept payment by credit card, wire transfer/ACH, and check.
You can initiate payments for a monthly or annual plan as per your requirements.
Yes, you have to pay for additional credits.
Visit Recharge your SMS-Magic Solution to buy additional message credits.
Yes, we do have the auto-recharge option. Simply share your credit card information and we’ll automatically recharge message credits you stipulate when you agree to the automated recharge option.
Each additional phone number has a cost associated with it, based on the carrier and country.
Use of messaging tends to grow as your team experiences its powerful value. That’s why we make it easy for you to add users any time you want and need.
Simply add a user and we’ll bill you on a pro-rated annual basis.
Yes, we support multiple contract billing frequency and you can choose your best custom agreement. Your remaining credits will not expire at the end of term agreement term under custom plan, though they will be replenished as billing is successful for next period.
Yes, there is a 16% discount on annual billing from website checkout. In addition, more discounts are based on the volume of user licenses and message credits.
Yes, we do offer multi-year contracts. We also offer discounts on such contracts.
Yes, all of our pricing includes taxes, except in India, where GST is added.
For cancellations within 3 days of your initial implementation, you get a full refund. Beyond three days, we require one month’s notice before canceling your account. Here are our complete terms and conditions.
Yes, we offer discounts for non-profit organizations. Discounts can be discussed with your SMS-Magic representative.
Yes, you can send messages to multiple countries, however, you will need to make sure the country code is prefixed to the mobile numbers. Credits will be deducted as per rates prevailing in the recipient countries.
- Use the following link to top-up you credits : https://app.sms-magic.com/pricing/topup.
- Log in to SMS Magic portal and click on Balance Available on the top right corner.