SMS Magic - Pricing

SMS Service Pricing & Plans

Find a text messaging plan that’s right for you
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Start

Your Conversations

Small business or single depts

/month
SMS Service Plan Includes:
SMS Credits, Sender ID,
Basic User License
Free Trial for 7-Days
(No Credit Card Required)

Add-ons:

SMS Price: The cost per message credit
Sender ID Price: The cost per phone number
Basic User License Prices: The cost per basic license

Attract more prospects with automated messaging

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Preconfigured campaigns & templates
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Simple Configuration & Management
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Auto responses & keywords
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Send & Receive messages from records/lists
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Assure and measure compliance/campaigns
Basic User License
$9/user/month

Grow

Your Conversations

Medium business or multi depts

/month
SMS Service Plan Includes:
SMS Credits, Sender ID,
Power User Licenses
Free Trial for 7-Days
(No Credit Card Required)

Add-ons:

SMS Price: The cost per message credit
Sender ID Price: The cost per phone number
Power User License Price: The cost per power license

Engage and Retain with volumes of Interactive messaging

      
Starter PLUS:
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Rep Desk/Inbox for 10X conversation volumes
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Rapid Response & Resolution Templates
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Consent Matrix for layers of compliance
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Measure delivery, rep & team results
Power User Licenses
$19/user/month

Custom

Plan

Mid large business with custom needs

Contact us to create a custom package to meet your needs

 
 

Customised for limitless
conversations

      
All Grow messaging PLUS:
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Packaged to meet your needs
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Powerfull APIs for Integration with your infrastructure
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Easy to customize
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Limitless messaging scale
 
 

Already on an Existing Plan?

Purchase more SMS credits, user licenses or Sender IDs

Industry Leaders Choose SMS-Magic

Amera
wiley
moves

Compare & select a plan that's right for your business

Start your conversations
Grow your conversations
Custom Plan
Native SFDC Package for Messaging
Send & Receive SMS/MMS Conversation (Standard & Custom Object) Path 2 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Clickable Message Configurations Path 2 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Create/Edit Templates & Cross-Object Templates Path 2 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Alerts & Notification (Email, Chatter, Browser Notification, Utility Bar) Path 2 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Supports Lightning & Classic UI Path 2 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Supports Omnichannel, Sales, Service and Marketing Cloud Path 2 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Interactive Conversations
Message Alerts in Utility Bar & Sidebar Path 2 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Inbox on Utility Bar & SideBar Path 2 Created with Sketch. Conversation Inbox with tools to manage messaging worklists (Mark as Read/Unread etc.) Conversation Inbox with tools to manage messaging worklists (Mark as Read/Unread etc.)
Filter Conversations based on Salesforce list views, owners, campaigns etc. Group 11 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Assign Conversations (including bulk) Group 11 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Converse Desk with multi-chat window Group 11 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Out-of-the-box Dashboards & Reports Delivery Reports PLUS: Agent Productivity/ Leaderboard, Campaign & ROI PLUS: Custom Reports
Compliance
Assured compliance (TCPA, GDPR, CASL, CCPA, etc.,) Learn more Consent based on Mobile number & Sender ID PLUS: Content based consent (Configure consent separately for service and marketing messages on same contact) PLUS: Content based consent (Configure consent separately for service and marketing messages on same contact)
Audit History & Evidence Path 2 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Consent-based on Content Type Group 11 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Single and Double Opt-ins Group 11 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Compliance Reports & Dashboards Group 11 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Integration with Marketing Automation Platform Subscription centers Group 11 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Automated Messaging
Automated Campaigns, Scheduling, Profiling, Surveys & More Converse Apps Converse Apps Converse Apps
Automated messaging from Process Builder & Workflow Path 2 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Marketing Automation Integrations(Pardot & Marketo) Path 2 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Campaign Builder & Manager Path 2 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Campaign Dashboards Path 2 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Send an SMS message from Reports Path 2 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Reply from Email (Email to text) Path 2 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Messaging Infrastructure Support
Configurable Throttling Based on Number/Code Type Rate Limitter Rate Limitter Rate Limitter
Global Coverage (Configure multiple SMS providers on same account based on country) Direct Connect with 59 Carriers/Aggregators Direct Connect with 59 Carriers/Aggregators Direct Connect with 59 Carriers/Aggregators
Call Forwarding (Selectively available in India, US, UK, Australia) Path 2 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Text-enable your landline number Path 2 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Bring Your Own Carrier (Sign In / Integrate your existing SMS Provider like Nexmo, Twillo etc) Path 2 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.
Business Hours Support Path 2 Created with Sketch. Path 2 Created with Sketch. Path 2 Created with Sketch.

Frequently asked questions

Have more questions about pricing? Contact us anytime at

sales@sms-magic.com

The Start Plan includes 2916 SMS Credits, 1 Sender Id and 1 Basic user license.

You can buy additional basic licenses to increase users, phone lines and message credits to expand the Start plan.


The Grow Plan includes 5916 SMS Credits, 3 sender Id and 3 power user license.

You can buy additional basic licenses to increase users, phone lines and message credits to expand the Amplify plan.


Phone lines and long codes are different names used for the numbers on which you receive messages, and from which you send messages. Phone lines and long codes are specific to countries. If you’re messaging to and from different countries, you will need to have different numbers for those countries.


There are 10 types of licenses available for purchase.

A plan must be purchased (Start or Grow) to be eligible to purchase individual licenses.

The license types available for purchase are given below:

  • Basic User License – By default 1 basic user license will be available on purchase of a plan. You can purchase addditional licenses if required.
  • Power User License – By default 3 power user licenses will be available on purchase of a plan. You can purchase addditional licenses if required.
  • Automation User License
  • Converse Desk User License
  • Admin License
  • View Only User License
  • Community- View Only License
  • Community – Automation User License
  • Community – Automation Admin License
  • Community – Desk User License

Automation is an inherent capability of all SMS-Magic conversational text messaging solutions. It is included in all pricing plans.


SMS-Magic Basic & Power-user licenses are like any other software license. A basic User license is ideal for small segment users who use SMS-Magic for messaging capability and automation.

While Power-user license holders can use all features available under the Basic User license in addition to accessing the Converse Desk, the advanced compliance with consent specific to content types and double Opt-in to meet regulatory compliance.


Yes, the Start Plan provides licenses to 1 users and the Grow Plan provides licenses to 3 users. Addition of new user licenses can be purchased from add-ons during checkout.


The cost of a text message varies by country, due to the different prices for messaging across different carriers. You can click here to see costs of text messages in various countries.


There is no expiration date for message credits. You can use your credits throughout the year, and any credits that remain at the end of the year will be rolled over to the next year.


We charge 4 message credits per MMS message.


Each message will be debited based on the message cost for that specific country, as shown in Q8 above.


A user or admin will see the number of credits that will be consumed when you add a merge field to a message.


You can try SMS-Magic for 7 business days each for Start and Grow plans each.


We accept payment by credit card, wire transfer/ACH, and check.


You can initiate payments for a monthly or annual plan as per your requirements.


Yes, you have to pay for additional credits.


Visit Recharge your SMS-Magic Solution to buy additional message credits.


Yes, we do have the auto-recharge option. Simply share your credit card information and we’ll automatically recharge message credits you stipulate when you agree to the automated recharge option.


Each additional phone number has a cost associated with it, based on the carrier and country.


Send an email to sales@sms-magic.com to speak with our rep on how to buy a shortcode. Long codes may be purchased on our website from here.


Use of messaging tends to grow as your team experiences its powerful value. That’s why we make it easy for you to add users any time you want and need.
Simply add a user and we’ll bill you on a pro-rated annual basis.


Yes, we support multiple contract billing frequency and you can choose your best custom agreement. Your remaining credits will not expire at the end of term agreement term under custom plan, though they will be replenished as billing is successful for next period.


Yes, there is a 16% discount on annual billing from website checkout. In addition, more discounts are based on the volume of user licenses and message credits.


Yes, we do offer multi-year contracts. We also offer discounts on such contracts.


Yes, all of our pricing includes taxes, except in India, where GST is added.


For cancellations within 3 days of your initial implementation, you get a full refund. Beyond three days, we require one month’s notice before canceling your account. Here are our complete terms and conditions.


Yes, we offer discounts for non-profit organizations. Discounts can be discussed with your SMS-Magic representative.


Yes, you can send messages to multiple countries, however, you will need to make sure the country code is prefixed to the mobile numbers. Credits will be deducted as per rates prevailing in the recipient countries.



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